FAQ

The easiest way is to fill out the contact form on our Contact page. Tell us a little about what you need — the type of project, your timeline, and any reference materials you have. We'll get back to you within one business day to set up a quick discovery call.

Absolutely. We've worked with clients across three continents. Everything from discovery through final delivery can be handled remotely via email, video call, and shared file platforms. For print projects, we coordinate shipping directly to your location.

For graphic design: a brief description of the project, intended use (digital, print, both), approximate dimensions or format, and your deadline. For web design: the number of pages, any existing brand assets, and whether you need copywriting. For print: quantity, size, paper stock preferences, and delivery address. The more detail you share upfront, the more accurate the estimate.

Yes. We require a 50% deposit before any project kicks off. The remaining balance is due upon final delivery and your approval. For larger projects broken into phases, we invoice at the start of each phase. This protects both parties and keeps the project moving without delays.

We take on projects of all sizes — from a single business card design to a full brand identity and website launch. If you're not sure whether your project is the right fit, just reach out. We'd rather have a quick conversation than have you wonder.

We cover the full range: brand identity (logos, color systems, typography), marketing collateral (brochures, flyers, sell sheets, trade show materials), social media graphics, packaging design, signage, and presentation templates. If it's visual and needs to represent your brand, we can help.

Every project includes two rounds of revisions as standard. A "round" means you review the work, compile all your feedback into one list, and we address everything in that list. Additional revision rounds beyond the two included are billed at our hourly rate. Clear, consolidated feedback keeps projects on schedule and on budget.

You'll receive print-ready files (PDF, EPS, or AI) and screen-optimized files (PNG, JPG, SVG) as appropriate for your project. For brand identity work, we deliver a full asset package including vector source files so you're never locked out of your own brand. We also provide a simple brand guide documenting colors, fonts, and usage rules.

Yes. Upon receipt of final payment, full ownership of the completed artwork transfers to you. We retain the right to display the work in our portfolio unless you request otherwise in writing — which is a reasonable ask for confidential or pre-launch projects.

We start with a discovery call to understand your goals, audience, and existing brand. From there we build a site map, then move into wireframes for layout approval before any visual design begins. Once wireframes are approved, we design full-page mockups, collect your feedback, and hand off production-ready files or build directly depending on the engagement.

Both. We can deliver design files for your development team, or we can handle the full build. We work in modern platforms and custom code depending on your needs. If you already have a developer, we're happy to collaborate — we'll provide assets and specs in whatever format they prefer.

Every site we design is mobile-first and fully responsive. We test across common screen sizes and browsers before delivery. If you're using a platform with its own responsive system, we design within its constraints and verify the output on real devices.

Yes. We can audit your current site, identify what's working and what isn't, and redesign specific pages or sections rather than rebuilding everything. This is often the most cost-effective approach when the underlying structure is sound but the visual presentation needs a refresh.

We don't sell hosting or domains directly, but we'll guide you through selecting the right provider for your needs and help you get everything connected. We're platform-agnostic and have experience with most major hosting environments.

Print brokering means we source and manage your print jobs through our network of vetted commercial printers — rather than you dealing with print vendors directly. We know which printers excel at which products, we speak the technical language, and we catch file issues before they become expensive mistakes. You get better quality, better pricing, and less hassle.

Business cards, letterhead, envelopes, brochures, catalogs, booklets, postcards, flyers, banners, trade show displays, signage, packaging, promotional items, and large-format printing. If it's printed on paper, fabric, or rigid substrate, we can source it.

We prepare all files to the printer's exact specifications — correct bleed, safe zones, color mode (CMYK), and resolution. If you're bringing your own design files, we'll do a preflight check and flag any issues before submitting. This step alone prevents the most common and costly print errors.

Standard turnaround is 5–10 business days from file approval, depending on the product and quantity. Rush options (2–3 business days) are available at a premium for most products. Large-format and specialty items may require additional lead time. We'll give you a firm timeline before you commit.

Yes. We work with printers that offer Pantone spot color matching for projects where brand color accuracy is critical — packaging, stationery, and high-visibility marketing materials. We'll specify the correct Pantone codes in your files and confirm the printer's capabilities before the job is placed.